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Service
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Description
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Benefit
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Hosting
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- Facilities/Telecommunications
- Setup and Maintenance/Infrastructure Validation
- Application and Operating System Monitoring
- Server Management and DBA support (unlimited support)
- Backup and Offsite Storage
- Hardware and Storage
- WebtrialZ portal access
- Secure Access & Support
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Use of the fully validated, secure hosting infrastructure, software and support services.
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Software
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- Pharmaceutical Applications
- Tivoli Storage Manager
- Anti-Virus Software
- Microsoft Windows 2000/2003/2008
- Unix/Linux
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APT engineers a custom infrastructure based specifically on your business needs.
WebtrialZ staff is knowledgeable in the support and use of many pharmaceutical applications. Our team works hand-in-hand with vendors and clients to provide support for performance and application issues.
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Software Installation with Qualification (IQ)
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- All software is installed and configured for performance and quality.
- Standard IQ is performed and documented.
- The latest service releases are applied.
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Installation performed by qualified experts in all software products.
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Software Verification -Operational Qualification (OQ)
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- A system test for standard functionality is performed and OQ documentation is completed.
- Additional OQ testing is performed for all service releases applied at installation.
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The WebtrialZ OQ testing is comprehensive, documented and auditable.
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Extended Services
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- The WebtrialZ solution offers extended services to support its customer’s needs.
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Pricing can be provided upon request.
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