One of the most important factors to consider when outsourcing business processes to a technology partner, is that particular candidates track record. At DZS Clinical Services, we have a strong history of over 16 years of demonstrated success providing technology solutions to Pharmaceutical, Biotech an Medical Device firms as well as CROs. We have also demonstrated a sustainable track record on quality assurance and intellectual property protection. As a normal course of business, we are happy to provide references and support all due diligence requirements.
Because DZS Clinical Services is a relatively small organization and a supplier of complex services, we are able to remain extremely flexible and easily adapt to our clients' strategic needs and configure or change solutions as needed. Often, we are asked to provide "bundled" services, temporary support or complete process support from study set-up, data management and coding through the production of statistical tables and listings to support the SAP and eventually be included in the Clinical Study Report or the NDA, eCTD or NeeS submission.
DZS Clinical Services Win-Win Philosophy
Every business process outsourcing arrangement at DZS Clinical Services is structured carefully. Our pricing typically reflects our win-win philosophy because we believe it sets the stage for an on-going, constructive relationship. Oftentimes we look to involve all stakeholders and offer a variety of solution scenarios given the potential for significant changes in resources and results. Each outsourced business process activity and strategy has its own goals and potential complications; therefore, early in the discussions, we work very hard to understand each of our clients' unique challenges and requirements in order to provide the best solution. During the course of our client engagement, we keep clients informed on a regular basis regarding our outsourcing performance, potential problems and areas of improvement. Timelines and frequent communication are important parts of the equation. By clearly setting expectations up front, we can minimize delays, cost overruns, and problems related to quality, which are some of the biggest issues clients face when they outsource.
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